Question 1

How often will you service my pool?

Accepted Answer

Our routine maintenance is a weekly service. We schedule a consistent day to come service your pool. This frequency is ideal for most San Diego pools to stay clean and properly balanced year-round.

Question 2

What is included in a weekly pool cleaning visit?

Accepted Answer

Every visit covers surface skimming, wall and floor brushing, vacuuming, emptying skimmer and pump baskets, water chemistry testing, and chemical adjustments. We also send you a photo report after each visit.

Question 3

Do I need to be home during the service?

Accepted Answer

No, you don't need to be home. We'll access your pool area and complete the service. You'll receive an email update with photos after each visit showing exactly what we did, so you always know your pool was serviced.

Question 4

Do you send photos after each pool visit?

Accepted Answer

Yes. After every service visit, we send you an email with photos of your pool. You always know exactly what we did and how your pool looks.

Question 5

What makes Murdock Pool Service different from other pool companies?

Accepted Answer

We send photo-documented reports after every single visit so you always know what we did. We are a family-owned, locally operated company with over 10 years of experience in San Diego County. No contracts, no call centers. When you call, you talk to a real person.

Question 6

How much does weekly pool cleaning cost?

Accepted Answer

Weekly pool cleaning rates depend on your pool's size, features, and condition. We provide a free, personalized estimate for every home. Most customers are set up and swimming within a week of reaching out.

Question 7

Do you require long-term contracts?

Accepted Answer

No. Murdock Pool Service does not require long-term contracts for any of our services. We earn your business every week. You stay because you want to, not because you have to.

Question 8

How do I get started?

Accepted Answer

Click the Get Started button or call us at (619) 738-1193. We'll schedule a visit to evaluate your pool, discuss your needs, and provide a personalized weekly service quote.

Question 9

Are chemicals included in the service?

Accepted Answer

Yes. We use professional-grade pool chemicals that are safe, effective, and appropriate for your specific pool type. All chemicals are included in your service with no hidden costs or surprise charges.

Question 10

What areas of San Diego do you serve?

Accepted Answer

We service pools across San Diego County including La Mesa, Chula Vista, National City, Eastlake, Rancho San Diego, San Diego, El Cajon, Spring Valley, and Bonita.

Question 11

Do you service hot tubs and spas?

Accepted Answer

Yes. We provide full hot tub and spa maintenance including cleaning, chemical balancing, filter service, jet and pump maintenance, and heater repair.

Question 12

Do you offer green pool recovery?

Accepted Answer

Yes. Green pool recovery is one of our specialties. No matter how long your pool has been sitting, we can bring it back to clean, clear, swim-ready condition. Most green pools are restored in 3 to 7 days.

Question 13

How often should pool filters be cleaned?

Accepted Answer

We recommend professional filter cleaning every 3 to 6 months depending on your pool usage and environment. Dirty filters reduce water flow and make your pump work harder.

Question 14

What chemicals do you test for during a pool visit?

Accepted Answer

We test and adjust pH, free chlorine, combined chlorine, alkalinity, calcium hardness, and cyanuric acid. We also check for phosphates when needed.

Question 15

What if my pool turns green between visits?

Accepted Answer

Contact us right away. We offer green pool recovery services and can adjust your chemical treatment plan to prevent recurring issues during hot spells.

Question 16

Is it safe to swim right after adding chemicals?

Accepted Answer

It depends on the chemical and amount. Some adjustments require waiting several hours or until the pump has circulated the water. We'll always let you know when it's safe to swim. With regular weekly maintenance, your pool stays balanced and swim-ready.

Question 17

What happens if you find a problem with my equipment?

Accepted Answer

During each visit, we inspect your equipment for proper operation. If we notice any issues, we'll notify you with details and provide a quote for any necessary repairs. You approve any additional work before we proceed.

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